Customer Services

Service matters. Here's how we make sure we can deliver it:

• 24/7 Customer Support - our customers can call us or email us at any time
• Skilled Technical Experts - our highly qualified engineers have years of practical experience and a multitude of certifications including CCNA, CCP, MCSE, MCSA, MCDBA
• Network Monitoring - we use automated network/device monitoring software to keep an eye on our thousands of circuits, switches, routers and servers
• Support Ticketing/CRM Systems - to ensure that we'll get back to you when we say we will
• Customer Portal - our customers can access phone bills and bandwidth usage reports online any time, anywhere 
• Built-In Reliability  - resilience is at the core of all of our services. We use multiple telephony carriers, multiple IP transit providers, multiple data centres and our 10Gbps MPLS core network is fully resilient